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Vidal Health was the first third-party administrator to provide its empanelled hospitals with access to an e-claims platform that allowed pre-authorisation requests and final claims to be submitted online. This allowed turnaround times for pre-authorisations approvals to drop drastically benefiting members tremendously. It has continued building on similar innovations to make it easier for members whether they seek cashless hospitalisation or re-imbursement of a hospital bill they may have already paid. In areas outside India, Vidal Health processes on the fly cashless requests for outpatient services like doctor consultation, prescription filling at a pharmacy, diagnostics etc. which makes it convenient for members by helping them avoid having to fill out forms for reimbursement of medical spending.

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